About Us

Mission Statement Our mission is…

…to approach every decision and challenge by applying the highest possible moral and ethical standards. To always be viewed by the public as an enterprise one wishes to do business with. Develop and maintain technology that is advanced, easy to use, flexible and adds value for our clients. Provide affordable and innovative healthcare benefits to the general public of the United States of America through their employer and/or a credible association. Maintain consistent growth and profitability to ensure stability for participants, clients, shareholders and business partners.

Our Values

As a company, and as individuals, we value:

Integrity and honesty.
Passion for customers, for our partners, and for technology.
Openness and respectfulness.
Taking on big challenges and seeing them through.
Constructive self-criticism, self-improvement, and personal excellence.
Accountability to customers, shareholders, partners, and employees for commitments, results, and quality.

Commitment to Our Customers

We commit to...

... seek our clients’ best interests by:

Responding quickly to all client requests
Keeping our promises no matter what the cost
Listening carefully to what our clients tell us is important to them
Helping clients identify and achieve their goals and objectives
Defining resources available to meet clients’ goals and objectives
Offering meaningful and appropriate solutions to help clients achieve their goals and objectives
Assisting clients in evaluating the strengths and weaknesses of alternative solutions
Helping clients implement their chosen solutions

…pursue excellence in every aspect of our work for clients, including:

Customer service
Data management
Account management
Agent support
Commission accounting
Member fulfillment
Enrollment & billing
Member fulfillment
Claims re-pricing & tracking
Benefit administration
Operations and technical support

... communicate proactively through:

Monthly reports which show member utilization and savings
Frequent telephone and email contacts
Monthly performance reports
Meaningful statistics helpful to our customers’ growth
Periodic discussions of account management performance
Special contacts as necessary

... privacy and confidentiality in the handling of our clients’ affairs
and information by:

Restricting access to information on a need-to-know basis

Prohibiting release or sharing of any client information without the express advance approval of our clients to do so.



		Mission Statement Our mission is… …to approach every decision and challenge by applying the highest possible moral and ethical standards. To always be viewed by the public as an enterprise one wishes to do business with. Develop and maintain technology that is advanced, easy to use, flexible and adds value for our clients. Provide affordable and innovative healthcare benefits to the general public of the United States of America through their employer and/or a credible association. Maintain consistent growth and profitability to ensure stability for participants, clients, shareholders and business partners. Our Values As a company, and as individuals, we value: Integrity and honesty. Passion for customers, for our partners, and for technology. Openness and respectfulness. Taking on big challenges and seeing them through. Constructive self-criticism, self-improvement, and personal excellence. Accountability to customers, shareholders, partners, and employees for commitments, results, and quality. Commitment to Our Customers We commit to... ... seek our clients’ best interests by: Responding quickly to all client requests Keeping our promises no matter what the cost Listening carefully to what our clients tell us is important to them Helping clients identify and achieve their goals and objectives Defining resources available to meet clients’ goals and objectives Offering meaningful and appropriate solutions to help clients achieve their goals and objectives Assisting clients in evaluating the strengths and weaknesses of alternative solutions Helping clients implement their chosen solutions …pursue excellence in every aspect of our work for clients, including: Customer service Data management Account management Agent support Commission accounting Member fulfillment Enrollment & billing Member fulfillment Claims re-pricing & tracking Benefit administration Operations and technical support ... communicate proactively through: Monthly reports which show member utilization and savings Frequent telephone and email contacts Monthly performance reports Meaningful statistics helpful to our customers’ growth Periodic discussions of account management performance Special contacts as necessary ... privacy and confidentiality in the handling of our clients’ affairs and information by: Restricting access to information on a need-to-know basis Prohibiting release or sharing of any client information without the express advance approval of our clients to do so.